Complaints
Complaints procedures are in place for two different situations:
- Complaints about an IFE member, registrant or volunteer
- Complaints related to IFE products, services and procedures
Please note that the IFE does not arbitrate in disputes between members and their clients or in situations where disputes relate to differences in technical opinion.
How to complain about an IFE member, registrant or volunteer
All members, registrants and volunteers agree to abide by the Institution's Articles and Code of Conduct, and we take all concerns seriously where standards bring the profession into disrepute and damage public trust and confidence.
Complaints about IFE members, registrants and volunteers are considered by the IFE Ethics Committee who will ensure an independent and equitable investigation and subsequently make a recommendation to the IFE Trustees on the appropriate action or sanction.
To make a complaint about an IFE member, registrant or volunteer please complete the form below.
Complaints about IFE members, registrants and volunteers must relate to a potential breach of the IFE Code of Conduct and supporting evidence of the complaint must be provided along with the prescribed form.
Complaints may experience delay if the prescribed form is not used or is not complete.
The IFE Disciplinary Procedure can be found here.