Feedback

How to give feedback about IFE Products, Services and Procedures

We always try to deliver excellent customer service, if you feel we’ve fallen short of that, we’d like the opportunity to understand what went wrong and put it right.

The IFE strives to deliver excellent customer service whilst also ensuring that all of our products and services are quality assured and operated in line with best practice standards.

We welcome feedback from all of those who purchase, or who work with us in delivering, our products and services.  We are committed to ongoing improvement.

The majority of feedback received can usually be dealt with using informal channels of communication.  Where we are unable to address any issues via this method, we have a more formal complaints system in place.

Anyone wishing to make a formal complaint about IFE products, services or procedures can do so by following the process set out in the complaints procedure here.